Terms & Conditions

By accessing or using Virturo’s platform, you confirm that you have read, understood, and agreed to be legally bound by these Terms & Conditions, along with Virturo’s Privacy Policy, Cookies Policy, and related documents. These Terms & Conditions constitute a legally binding agreement between the user and Virturo.

Introduction

Virturo provides a platform enabling individuals to manage their own investments. All decisions and actions are performed solely by the user ("you"). Virturo does not provide financial advice, manage funds, or act on behalf of users. Virturo is owned and operated by Finastra Ltd, with the following addresses:
Registered Address: Trust Company Complex, Ajeltake Road, Majuro, MH96960, Marshall Islands.
Operating Address: 30 Saint Mary Axe, London, EC3A 8BF.

Eligibility

Users must be at least 18 years old and have the legal capacity to enter into binding agreements. Politically Exposed Persons (PEPs) are prohibited from registering. Virturo does not accept users from jurisdictions where its services are restricted or prohibited. It is the user's responsibility to ensure compliance with local laws before using the platform.

User Responsibilities

Users are responsible for the accuracy of all information provided during registration and for promptly updating their details if circumstances change. Login credentials must be safeguarded to prevent unauthorized access. Any suspected unauthorized use must be reported to Virturo immediately. Users are responsible for ensuring compliance with all applicable laws, including those related to taxation. Virturo’s platform operates on an execution-only basis, meaning all investment decisions are the sole responsibility of the user.

Services Offered

Virturo offers an execution-only platform, where trades are executed based solely on user instructions. Market data is provided for informational purposes only and should not be relied upon without independent verification. Virturo supports fractional share investments, which may not confer voting rights and are non-transferable. The platform adheres to applicable standards under MiFID II and MiCA for transparency and fair treatment.

Fees and Charges

Virturo is transparent about fees, and any applicable costs are outlined in the Fee Schedule available on the platform. Users are responsible for any additional charges imposed by their bank or payment service provider. Virturo itself does not charge withdrawal fees and does not impose hidden charges.

Regulatory Disclosures

Virturo complies with GDPR to protect user data. The platform processes personal information as outlined in the Privacy Policy and retains data only as necessary under regulatory obligations. Users are informed that crypto-assets may not be regulated under the UK Financial Conduct Authority (FCA) and may lack certain consumer protections. Virturo does not accept users from jurisdictions where its services are prohibited or restricted by law.

Risk Acknowledgment

Investing in financial instruments carries inherent risks, including potential loss of the entire investment. Virturo does not guarantee order execution at displayed prices or within specific timeframes due to market volatility, technical disruptions, or other factors. Users should invest only what they can afford to lose and acknowledge the risks before engaging in trading activities.

Data Protection and Privacy

Virturo is committed to protecting user privacy and adheres to GDPR requirements. By using the platform, users consent to the collection and processing of their personal data as outlined in the Privacy Policy. Data is stored securely and retained only as long as necessary to fulfill regulatory and operational requirements.

Tax Compliance

Users are solely responsible for calculating, reporting, and paying applicable taxes on their investments or trading activities. Virturo does not provide tax advice or reporting services. In compliance with legal obligations, Virturo may share user data with tax authorities as required by law.

Prohibited Activities

Users are prohibited from engaging in activities such as unauthorized automated trading, market abuse, insider trading, scalping, and exploiting platform vulnerabilities. Accounts engaged in prohibited activities may be suspended or terminated.

Complaints and Dispute Resolution

Complaints must be submitted through Virturo’s support channels, and the platform will acknowledge and address them within 14 business days. If disputes cannot be resolved through customer support, they may be referred to arbitration under the laws of the Marshall Islands.

Amendments to Terms

Virturo reserves the right to amend these Terms & Conditions at any time. Users will be notified of changes via email or platform notifications, with at least 30 days' notice when practicable. Continued use of the platform after amendments constitutes acceptance of the updated terms.

Force Majeure

Virturo is not liable for service disruptions caused by events beyond its control, such as natural disasters, cyberattacks, regulatory changes, or market suspensions. These events may impact the availability and functionality of the platform.

Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of the Marshall Islands. Disputes arising from these terms will be resolved exclusively by the courts of the Marshall Islands.

Declarations and Final Agreement

By registering with Virturo, users declare that they are not classified as PEPs, do not reside in restricted jurisdictions, and meet all eligibility criteria. Users also confirm that they have read, understood, and agreed to these Terms & Conditions and related policies. Virturo is not responsible for the outcomes of user-made investment decisions.

Delete My Account

In compliance with GDPR, users have the right to request the deletion of their account and associated personal data. To delete your account, please follow these steps:

1. Ensure all open trades are closed and your account balance is withdrawn.
2. Contact Virturo Support at support@virturo.com with the subject line "Delete My Account" and include your registered email address and account ID for verification.
3. Once your request is received, Virturo will verify your identity and process the deletion within 30 days, unless legal or regulatory obligations require data retention.
4. You will receive a confirmation email once the account deletion is completed.

For further assistance, you may contact our support team through email or the in-platform help section

Privacy and Cookies Policy

At Virturo.com, operated by Finastra Ltd ("we," "us," "Virturo," or "the Company"), we prioritize your privacy. This Privacy and Cookies Policy explains how we collect, use, and protect your personal data while complying with international data protection laws, including the General Data Protection Regulation (GDPR). By using Virturo.com, you agree to this policy. If you do not agree, please refrain from using our services.

Who Are We?

Virturo.com is owned and operated by Finastra Ltd, a company incorporated under the laws of the Marshall Islands, with an operating presence in London. Finastra Ltd serves as the data controller, determining the purposes and methods of processing your personal data.
Operating Address: 30 Saint Mary Axe, London, EC3A 8BF
Registered Address: Trust Company Complex, Ajeltake Road, Majuro, Marshall Islands, MH96960
Email: support@virturo.com

Scope of Services

Virturo provides an online trading platform, and our interaction with your data includes account creation, trading activities, account funding and withdrawals, customer support, and regulatory compliance. Personal data, including identification documents, financial data, and communication records, is collected and processed to provide these services securely and efficiently.

What Data Do We Collect?

We collect personal information such as your name, address, date of birth, financial details, identification documents, device information, behavioral data, and communication records. This information is essential for identity verification, account management, fraud prevention, and compliance with AML and KYC regulations.

How Do We Collect Your Data?

Your data is collected directly through account registration, transactions, and interactions with customer support. We also use automated methods like cookies and analytics tools to enhance platform performance and may receive data from third-party sources such as public databases and regulatory authorities for compliance purposes.

Cookies Policy

Cookies are small text files that enhance your experience on Virturo.com. They enable user authentication, preference storage, performance monitoring, and tailored advertising. We use essential, performance, functionality, and advertising cookies, with retention periods ranging from session-only to up to 12 months. Cookies can be managed or disabled through our cookie banner or browser settings, though disabling them may affect website functionality.

Legal Basis for Processing Data

We process your data based on contractual obligations, legal compliance, legitimate interests, and user consent. This includes fulfilling services, meeting regulatory requirements, and improving our platform while obtaining your consent for marketing communications and non-essential cookies.

Automated Decision-Making

Virturo employs automated systems for AML checks and account monitoring to identify suspicious activity and flag irregularities. If flagged, account access may be temporarily restricted. Users can request a manual review by contacting support@virturo.com.

Data Retention Policy

Personal data is retained for five years after account closure to comply with AML requirements. Financial data is retained for five years following the last transaction. Marketing preferences are retained until consent is withdrawn, while communication records are stored for three years. Cookies data retention periods vary and are detailed in our cookie management tool.

How Do We Protect Your Data?

We employ encryption, access controls, and regular audits to protect user data. Users are encouraged to use strong passwords and report unauthorized access promptly. In the event of a data breach, affected users will be notified, and appropriate measures will be taken to mitigate risks and prevent future incidents.

Third-Party Data Processors

Virturo works with trusted third-party providers for identity verification, payment processing, and IT maintenance. All processors are required to comply with GDPR and adhere to stringent data protection standards.

Cross-Border Data Transfers

When transferring data outside the EEA, we ensure compliance through adequacy agreements, Standard Contractual Clauses (SCCs), and additional safeguards like encryption and pseudonymization.

Your Rights Under GDPR

You have rights to access, correct, erase, restrict, and object to the processing of your data. You can also request data portability and manage marketing preferences. To exercise these rights, contact support@virturo.com. We will respond to requests within 30 days.

Marketing Preferences

You can opt out of marketing communications by using the "Unsubscribe" link in our emails or contacting support@virturo.com to update your preferences.

Video and Call Recording

Virturo may record calls, chats, or video communications for quality assurance, compliance, and dispute resolution. Recordings are securely stored and retained for up to 12 months unless required for a longer period by law.

Legal Jurisdiction

This Privacy and Cookies Policy is governed by the laws of the Marshall Islands. Any disputes will be resolved under its jurisdiction.

Changes to This Policy

Virturo may update this policy periodically. Changes will be communicated via email or on our website. Continued use of Virturo.com constitutes acceptance of the updated policy. Last Updated: 25/11/2024

Anti-Money Laundering (AML) Policy

Virturo is dedicated to preventing and mitigating the risks of money laundering, terrorist financing, and other illicit activities. This AML Policy outlines the measures and practices implemented to ensure compliance with international AML standards, including but not limited to FATF recommendations, EU AML Directives, and applicable local laws.

Scope

This policy applies to all users of Virturo’s platform, employees, contractors, and partners. It governs all financial transactions and user activities conducted via the platform.

Key Measures

All users are required to complete identity verification under Virturo’s KYC policy before accessing the platform’s services. Politically Exposed Persons (PEPs) and users from high-risk jurisdictions are strictly prohibited from registering or using the platform. Transactions are monitored in real-time using advanced analytics and automated detection tools, with suspicious patterns flagged for review by the compliance team.
Transaction records, user activity logs, and identification documentation are retained for a minimum of five years to meet record-keeping obligations. Suspicious activity reports (SARs) are filed with the relevant regulatory authorities as required by law, and Virturo reserves the right to suspend or terminate accounts suspected of involvement in money laundering activities.
Cross-border transactions are subject to enhanced scrutiny and verification to address international money laundering risks. Virturo also conducts regular audits of its AML policies and procedures to maintain compliance with evolving regulations and internal standards.

Training and Awareness

Virturo provides ongoing AML training for employees to ensure they stay informed on best practices and regulatory updates. This approach reinforces the company’s commitment to maintaining a robust AML framework.

Audit and Review

Virturo periodically reviews its AML policies and practices to align with the latest legal, regulatory, and operational developments. This proactive approach ensures the effectiveness of the platform’s anti-money laundering measures.

Know Your Customer (KYC) policy

Virturo’s KYC Policy ensures compliance with MiFID II, MiCA, and international anti-fraud regulations by verifying the identity and suitability of all users. This policy reflects Virturo's commitment to maintaining a secure and compliant trading platform.

Verification Requirements

To establish and verify user identity, Virturo requires specific documentation during account registration. Users must provide proof of identity through a government-issued ID, such as a passport, national ID, or driver’s license, and proof of address via a recent utility bill, bank statement, or other valid document dated within the last six months.
All users must be at least 18 years old to use the platform, and individuals classified as Politically Exposed Persons (PEPs) or residing in high-risk jurisdictions are prohibited from registering.

Verification Process

Users are required to upload the necessary documents during the account setup process. Virturo employs advanced verification tools and databases to validate user information securely and efficiently. Verification is typically completed within 24 to 48 business hours.
Additional verification may be required for certain actions, such as large or unusual transactions, to ensure ongoing compliance and account security.

Ongoing Verification

Virturo may request users to periodically update their KYC information to comply with regulatory requirements. This ensures that all user data remains current and accurate.
In cases of account recovery, KYC information may also be used to verify identity and restore access to the platform if login credentials are lost or compromised.

Data Protection

All personal data collected during the KYC process is handled in strict accordance with GDPR. Virturo ensures that this data is securely stored and accessed only by authorized personnel for legitimate purposes.

Withdrawal Policy

Virturo is dedicated to ensuring that withdrawal requests are handled efficiently, securely, and transparently, while maintaining compliance with AML regulations and adhering to industry best practices.

Withdrawal Methods

Withdrawals can be completed via bank transfers, crypto wallets, or other approved payment methods depending on the user’s preference. Virturo aims to provide a range of reliable options to meet users' needs.

Processing Times

Virturo endeavors to process all withdrawal requests within 48 business hours. Crypto-based withdrawals are often automated and can be processed immediately, offering faster transaction times.

Delays

While Virturo works to ensure timely processing, bank withdrawals may experience delays due to intermediary banks, local banking hours, or regulatory checks. Any potential delays will be promptly communicated to the user.

Fees

Virturo does not impose any fees for withdrawals. Users should note, however, that additional charges may be applied by their bank or payment provider, which are beyond Virturo’s control.

Failed Withdrawals

Failed withdrawal requests are addressed individually. Virturo’s support team collaborates directly with users to investigate and resolve any issues promptly, ensuring minimal disruption.

Withdrawal Limits

Daily and monthly withdrawal limits may apply to enhance security and compliance with regulatory standards. Users can review their specific withdrawal limits in their account settings.

Cancellation of Withdrawals

Users retain the ability to cancel a withdrawal request unless the transaction has already been processed and completed.

Refunds

In the event of a reversed withdrawal due to technical, regulatory, or other issues, the funds will be promptly credited back to the user’s Virturo account. Virturo will ensure transparency and communication throughout the process.