- General Questions
- Account & Trading
- Technical Support & Security
- Privacy & Compliance
- Deposits & Withdrawals
- Feedback & Suggestions
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Virturo.com is an innovative trading platform providing CFD trading across a variety of asset classes, including, stocks, ETFs, indices, commodities, and foreign exchange pairs. Virturo is committed to offering a secure and user-friendly trading environment tailored to empower users in making their own investment decisions.
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Virturo supports CFD trading across a broad range of asset classes, such as stocks, ETFs, indices, commodities, and forex, catering to diverse trading needs and strategies.
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Virturo prioritizes user safety by employing segregated accounts to protect client funds, SSL encryption for data security, GDPR compliance for privacy, and two-factor authentication (2FA) for enhanced account protection.
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Virturo adheres to ESMA’s MiFID II guidelines, ensuring the protection of clients trading on the platform. While Virturo itself may not hold direct regulation, it partners with regulated entities to ensure high standards of safety for users.
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Yes, client funds are held in segregated accounts separate from the company's operational funds, ensuring they are used solely for trading activities. This is part of Virturo's commitment to regulatory compliance and fund protection.
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In the unlikely event of Virturo facing financial difficulties, your funds are secured in segregated accounts, protecting them from being affected by the company’s obligations.
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You can create an account by visiting Virturo.com and clicking the 'Sign Up' or ‘Open Account’ button. Follow the instructions to complete the registration process.
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Virturo earns revenue through spreads, brokerage fees, and overnight financing charges. All fees are transparently detailed on the platform’s Fees page.
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No, Virturo offers negative balance protection, ensuring that you cannot lose more than your deposited funds.
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Yes, Virturo provides a demo account option for users to practice trading without financial risk.
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Virturo offers retail accounts and may offer sophisticated investor accounts based on eligibility. Details about account types are available on Virturo’s platform.
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Trading on Virturo involves selecting a financial instrument, setting trade parameters like volume, stop loss, and take profit levels, and executing the trade.
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Trading hours vary by asset class and are displayed next to each asset on Virturo's platform.
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Virturo provides competitive spreads and leverage options. Specific details can be found on the platform's Trading Accounts page.
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Virturo permits news trading, scalping, and hedging as long as these strategies comply with fair trading practices.
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If you experience any technical difficulties, contact Virturo’s support team immediately via email, live chat, or phone.
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To change your password, navigate to the 'Security' section under Account Settings. You can also use the ‘Forgot Password’ feature on the login page.
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Virturo employs two-factor authentication (2FA) and advanced encryption technologies to secure user accounts.
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Immediately contact Virturo’s support team and change your credentials. Virturo also offers guidance on account security through its support channels.
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Virturo complies with GDPR, ensuring the protection and privacy of user data. For more details, refer to Virturo's Privacy Policy.
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Virturo does not accept US clients due to regulatory restrictions.
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Documents required typically include proof of identity (passport, national ID, or driver’s license) and proof of address (utility bill or bank statement).
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Virturo supports various payment methods, including bank transfers and credit cards. Details can be found in the Deposits and Withdrawals section of the platform.
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To withdraw funds, navigate to the 'Withdrawal' section on the platform, choose a method, and follow the instructions.
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Withdrawals are processed within 48 business hours. Bank withdrawals may take longer due to intermediary processing, while crypto-based withdrawals are typically quicker.
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Virturo does not charge fees for deposits or withdrawals. However, external charges from banks or payment providers may apply.
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Yes, as long as the remaining balance meets margin requirements, withdrawals can be processed.
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Direct transfers between accounts are not permitted. Transfers require withdrawal from one account and deposit into the other.
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Minimum deposit and withdrawal amounts vary based on the chosen method. Details are available on the Deposits and Withdrawals page.
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Virturo values user feedback. You can provide suggestions by contacting the support team via email or the website’s contact form.